Licensing Issues

Inspire uses keygen.sh for license management with both online and offline activation support.

Common Issues

License activation failed

Cause	Solution
Invalid license key	Verify the key in your Optymyse account portal
No internet connection	Use offline activation (see below)
Key already activated on another server	Deactivate the old server first, or contact support for additional activations
Expired license	Renew your license through your Optymyse account

Offline Activation

If your Inspire server does not have internet access:

Navigate to Settings > License in the Inspire web UI
Click Offline Activation
Copy the machine fingerprint displayed on screen
On a computer with internet access, go to https://license.optymyse.com/activate
Enter your license key and the machine fingerprint
Download the activation certificate file
Upload the certificate file in the Inspire UI

Offline license certificates have a validity period set at the time of issue (typically matching your contract term). Contact Optymyse to receive a renewed certificate before it expires.

Daily Check-In Failures

Inspire performs a daily license check-in with the licensing server. If check-in fails:

Duration	Behaviour
1-7 days	Normal operation, warning in admin panel
8-14 days	Warning banner shown to all admin users
15+ days	Sentinel enforcement — read-only mode until resolved

Resolution: Restore internet connectivity to the Inspire server, or perform a manual offline re-activation.

Sentinel Enforcement

When a license enters enforcement mode:

Content continues to display on existing endpoints (no disruption to viewers)
Admin users cannot create or edit content
New devices cannot be paired
A clear message explains the issue and how to resolve it

Entitlement Errors

If a feature shows “Not available on your plan”:

Check	Action
Plan tier	Verify your plan includes this feature in Pricing
License sync	Go to Settings > License and click Sync
Cached state	Restart the Edge service to refresh license data

Support

If you cannot resolve a licensing issue:

Email: support@optymyse.com
Include your license key (first 8 characters only) and the error message
Attach a screenshot of the Settings > License page